From the time of purchase, each registered user will be entitled
to unlimited free technical support via email. Unregistered users
will receive support only if time permits. The email address for
this is firstname.lastname@example.org. A registered user should get the
feed back within 24 hours, though usually the response time will
be far less than that.
We recommend that before submitting
a question user should first consult the web page containing the
most frequently asked questions (http://www.tbsoftinc.com/faq.htm).