FAQ - Connection

Q) Why is it that I cannot still log on to the server even though I have entered my user ID and password?
A) Make sure your Internet connection is working. If you are behind a firewall, you have to connect to a server outside via firewall. Ask the administrator of your network and fill in the correct firewall information in the Options|Firewall tab. Some router-based firewalls require you to use PASV mode (for data transfer).

Q) I continually seem to get random "425 Can't Open Data Connection" errors when transferring files.
A) It is very likely the remote server is behind a router or a firewall. Switch TurboFTP to Passive Mode if you have not done so (enable [Options|Firewall|Use PASV mode]) or disable the Passive Mode if you are already using it, and connect again.

Q) How do I connect to a secure FTP server?
A) If your FTP server supports SSL/TLS, go to [Advanced Site Settings|Security|Secure Connection] specify the secure connection type your server supports, then launch the connection attempt as normal. After a secure FTP connection is established, you will see a secure lock icon on the status bar. You can double-click on it to see the server's SSL certificate information.

Q) What is the difference between Implicit SSL and Explicit SSL?
A) In explicit SSL (or in TLS), the FTP client needs to send an explicit command ( i.e. "AUTH SSL" or "AUTH TLS") to the FTP server to initiate a secure control connection, while in implicit encryption, the client establishes a secure control connection upon connection with the server. The default server port for implicit SSL is 990.

Q) How do I configure TurboFTP for use with Wingate / WinProxy?
A) If you are using Wingate's FTP proxy, go to [Options|Firewall] and set the firewall type to [USER with no logon]. In the "Host" field enter the name/address of the Wingate machine. In the "Port" field enter the service port number of Wingate. Also, enable the "Use Firewall" option. The other options in this tab are not related to Wingate.
The above configuration applies to WinProxy's FTP proxy as well.

Q) How do I configure TurboFTP for use with ZoneAlarm?
A) With ZoneAlarm, you need to allow TurboFTP to connect to Local and Internet Zone (Program Settings|"Allow connect" column). Additionally you need to enable [Options|Firewall|Use PASV mode] in TurboFTP.

Q) What types of FTP servers does TurboFTP support?
A) Currently, TurboFTP supports FTP servers running on the following platforms: Unix ( e.g., Solaris, FreeBSD, Linux, etc.), Windows NT (support DOS style listing), VMS. Server type is automatically detected, which frees users from concerns about the type of server they are connecting to.

Q) How can I change the interval TurboFTP repeats trying to connect to a server?
A) Go to Options|Advanced|Retry delay, set a new value (in seconds).

Q) The http:// address I enter doesn't work.
A) TurboFTP does not currently support HTTP. TurboFTP only supports FTP (ftp://) addresses.